Are you dissatisfied with your scent or have you placed an incorrect order? Don’t worry, you have 14 days to return it for a full refund if it matches our requirements.
- The item is still in its original condition, has not been opened, the product still has its original seal on it. and is returned to us in a secure manner.
- Exemptions apply to fragrance oils in clear or crystal bottles. On promotional, reduced, or discounted items, we do not issue refunds. We only exchange items if they are damaged or defective.
To arrange for a return, refund, or replacement, please contact us on the number 0330 043 0077 or email hello@ammarsfragrances.com for further information. Please include the following information:
- Name
- Email Address,
- Order Number,
- Reason for return,
Please specify whether you want a refund, an exchange, or a replacement in your message.
We process returns, exchanges, and replacements as soon as we receive your goods. When returning an item to us, we strongly suggest you maintain a proof of mailing receipt. We are unable to refund the postal costs incurred in returning the goods to us.
Refunds will be issued using the same mode of payment used on the original order when returning products to customer care or in-store. The refunded amount will be the identical as what was paid when the order was made.
We are unable to refund or exchange on perfume oil bottles or any samples unless they are damaged.
Contact our customer support team within [2] days of receiving your order to report any damage/defect goods, and we’ll swiftly assist you in initiating the return or exchange process.
Returns & Exchanges Policy for Perfume Oils – Health & Hygiene Reasons :
Potential Contamination: Once a perfume oil bottle has been opened or used, there is a risk of contamination. Even minimal exposure can compromise the purity and quality of the product, making it unsafe or less effective for future use.
Skin Safety Concerns: Perfume oils are applied directly to the skin, and any contamination or alteration could result in adverse skin reactions. To ensure our products remain safe for use, we cannot accept returns of opened items.
Allergen Transfer: If a returned product has come into contact with allergens, it could pose a risk to other customers. Perfume oils can carry traces of allergens that may transfer and cause allergic reactions.
Maintaining Product Integrity: Perfume oils are highly concentrated, and even minor changes in exposure to external elements such as air, humidity, or human contact can degrade their scent and efficacy. To preserve the high standards of our products, returns and exchanges are not permitted.
Regulatory Compliance: Health and safety regulations often discourage the reselling of cosmetic products, including perfume oils, once they have been opened or used. Following these guidelines helps ensure customer safety.